Customer Service

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Contact Customer Service Have a question about a product or your order? Please call (844) 217-2964, 8:30am - 5:30pm EST. You can also reach us by email: info@prosourcelighting.com

 


 

Overview ProSource Lighting strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Tracking information is provided via email following shipment of your order.

 


 

Express & Overnight Express and overnight delivery orders placed after 10am CST will ship the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries. For questions regarding an express or overnight order, please call (844) 217-2964 during standard business hours (7am to 7pm CST Monday-Friday). Modifications to an express or overnight order must occur within one-hour of order placement.

 


 

Cancellation A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.

 


 

Disclaimer There may be shipping delays due to unforeseen and uncontrollable circumstances. ProSource Lighting cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.

For questions outside of our normal business hours, please use our contact form. Customer Service will contact you within 24-hours.

 


 

Manufacturer's Warranties
Many products offered by ProSource Lighting provide a manufacturer's warranty! This information is listed on our website within the Specifications section of each product if there is a manufacturer's warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.

 


 

Ballasts
All of the ballasts sold by ProSource Lighting are first quality products. All ballasts are pre-tested and ready for customer application. Ballasts are rarely defective when they arrive to the end user’s location. Most ballasts reported as defective prove in factory testing to be faulty due to improper installation.

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.

All of our ballasts have their respective factory warranties stated on our website. ProSource Lighting will assist its customers with these factory warranties in the following manner:

If a ballast is declared to be defective and is under warranty, the customer should contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective ballast may take two to four weeks to be declared acceptable under warranty).